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Legal

Privacy Policy

Last updated: July 22, 2026

Cognivex LLC (“Cognivex,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have — including with respect to SMS/text messaging.

1. Information We Collect

We may collect the following information when you interact with us:

  • Contact information you provide, such as your name, email address, phone number, and company name.
  • Message content you submit through our contact form or send to us directly.
  • Usage data such as pages visited and general analytics collected automatically through standard web technologies.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide the services you request.
  • Send you service-related and account communications, including SMS messages you have opted in to receive.
  • Improve our website, services, and customer experience.
  • Comply with legal obligations and protect our rights.

3. SMS / Text Messaging

If you provide your mobile phone number and opt in, you consent to receive SMS text messages from Cognivex LLC related to your inquiry, appointment scheduling, and customer service.

  • Consent: Message consent is obtained through our contact form opt-in checkbox or when you otherwise provide your number and request contact. Consent to receive text messages is not a condition of any purchase.
  • Message frequency: Message frequency varies based on your interactions with us.
  • Cost: Message and data rates may apply, depending on your mobile carrier and plan.
  • Opt-out: You can cancel the SMS service at any time by replying STOP. After you reply STOP, we will send a confirmation message and no further messages will be sent unless you opt in again.
  • Help: Reply HELP for assistance, or contact us at april.askins@cognivexllc.org or 865-740-3984.
  • Carriers: Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How We Share Information

We do not sell your personal information. We may share information with trusted service providers who perform functions on our behalf (such as hosting or customer support), and only to the extent necessary to provide our services. We may also disclose information where required by law.

5. Data Retention & Security

We retain personal information only as long as necessary for the purposes described in this policy or as required by law. We use reasonable administrative, technical, and physical safeguards to protect your information, though no method of transmission over the Internet is completely secure.

6. Your Choices

You may request access to, correction of, or deletion of your personal information by contacting us. You may opt out of SMS messages at any time by replying STOP, and out of email communications by using the unsubscribe link or contacting us directly.

7. Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect their personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us: